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MDPromptPay.com
The Business of Medical Bill Negotiating
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Frequently Asked Questions

Q.
Does it cost me anything to set up an account?
A.
No. Signing up is easy and free and there is no obligation to use this service. There is a small fee when you submit a medical bill for negotiating.

Q.
Is there a guarantee that I will get a discount?
A.
Each provider has different policies regarding discounting. Although we work hard to get you the discount you deserve there is no guarantee.

Q.
What billing information do I need to enter?
A.
From your medical bill you will enter the following information:
- Provider (name, address, city, state, zip code, phone number, billing statement date).
- Patient (name, account number, billed amount).

Q.
Do I need to send you my medical billing statement?
A.
Yes. This allows us to validate the information you entered and better communicate with your provider. You can fax, mail or e-mail the document to us. For company contact information, please click here.

Q.
Can I set up an account with MDPromptPay so you can pay by bills for me?
A.
All payments must be paid by the patient to the provider.

Q.
Where does MDPromptPay do business?
A.
United States of America (all 50 states) and its territories.

Q.
How will I know when the negotiation is completed?
A.
MDPromptPay believes it is important to keep you fully informed. Throughout the negotiating process you will receive status reports by e-mail, including when we contacted the provider. Once your provider has agreed to a prompt pay discount and your final discount letter is ready, an e-mail will be sent to you asking you to click on the Final Discount Letter link, allowing you to Sign in to MDPromptPay and print the letter so you can mail it with your payment to your provider.

Q.
How soon will my medical statement be sent to the provider?
A.
MDPromptPay has two negotiation options. Upon our receipt of your processing fee payment and a copy of your medical bill, we will start your negotiation within 24 hours if you chose the "Negotiate Now" option, or, if you chose the "Team Up" option, we will send your request with others at least once a month.

Q.
Will I get a refund from MDPromptPay if my provider does not agree to a discount?
A.
Our processing fee covers the expenses related to setting up your account and negotiating with the provider. Our fee is non-refundable.

Q.
How long does it take to get the negotiation completed?
A.
That depends on how quickly the provider responds. MDPromptPay follows up on all open negations to ensure your discount request is getting the attention it deserves.

Q.
How confidential is my medical information?
A.
MDPromptPay takes confidentiality seriously and put security measures in place to protect the information you send us.

Q.
Do you need a Patient Release of Information Form before my provider will negotiate with you?
A.
Yes. We will send you a form to sign allowing your provider and MDPromptPay to discuss your account.

Q.
What happens if I don't pay the new discount amount within the time frame stated in the letter?
A.
Your provider may take back the discount and you will then be responsible for paying the entire bill.

Q.
What type of medical providers do you negotiate with?
A.
We negotiate discounts with doctors, hospital, surgery centers, dentist, surgeons and clinics. Click here for Negotiable Items or just contact us with your situation.

Q.
I have insurance, can I get a discount?
A.
We will negotiate your bill after your insurance pays the claim. However, we do not negotiate accident, workers’ compensation, Medicare or Medicaid bills or bills for medical services rendered outside the United States. Click here for the full list of Negotiable and Non-Negotiable Items or just contact us with your situation.

Q.
What if I can't pay the new negotiated amount at one time?
A.
You can contact the provider and ask for a payment plan.

Q.
How can I be sure that my provider will accept the discount and not balance bill me?
A.
We will send you an e-mail with a link to your Final Discount Letter that details the agreement with the provider. MDPromptPay requires the provider to sign a letter of agreement that clearly states the agreed upon discount will be honored, that you will not be balance billed the difference between the discount amount and the billed amount, and that collection agency activity will be stopped, if applicable.

Q.
I see there are two negotiation options you offer. What is the difference?
A.
One option is the "Team Up" negotiation. In this situation, your statement information will be submitted with those of other patients who also have outstanding bills from the same provider. This is a cumulative list so new customers may be added to the list over time. If a provider does not agree to a discount the first time, MDPromptPay will re-send the list each month until the negotiation is complete or you tell us to remove the statement from the list. The other option is the Negotiate Now negotiation. Just as it sounds, your statement will be submitted and negotiated for you individually.

Q.
How many medical statements can I send at one time?
A.
Medical statements can be submitted individually or in a bundle. MDPromptPay sends each provider a specific letter regarding your discount.

Q.
How long do I have to pay the new amount due?
A.
The total amount due must be paid within 14 calendar days or the provider my cancel the discount.

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  05/23/2018  

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