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Privacy Policy
Personal information
In general, you can visit MDPromptPay on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you. You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or email address, to correspond with you, to process an order, or to provide you with information. You may give us your credit card details to buy something from us. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.

Using and Sharing Personal Information

The following paragraphs describe in more detail how MDPromptPay may use your personal information and with whom we may share it. Depending on the type of MDPromptPay Web site you are visiting, one or more of the paragraphs may apply. For example, if you send us an invoice to negotiate, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.

Fulfilling your transaction request

If you request a service from MDPromptPay, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other divisions of MDPromptPay, MDPromptPay's Business Partners, vendors, medical providers, and financial institutions as necessary to perform the services we provide. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Marketing Use

The information you provide to MDPromptPay may also be used by MDPromptPay and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way. To opt-out of receiving further marketing emails from MDPromptPay, please email

Information for Business Partners

If you represent an MDPromptPay Business Partner, you may visit an MDPromptPay Web site intended specifically for MDPromptPay Business Partners. We may use information provided on that site to administer and develop our business relationship with you, the Business Partner you represent, and MDPromptPay Business Partners generally. For instance, this may involve using your information to send you details of MDPromptPay Business Partner programs. It may also include sharing certain information with other Business Partners (subject to any confidentiality obligations that may exist), or MDPromptPay customers, prospects or medical provides. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

Other MDPromptPay Web Site Notices

In some cases, specific MDPromptPay Web sites may contain other notices about their use and the information practices applicable to those sites.

Information Security and Quality

We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.

Supplementing Information

From time to time we may supplement information you give us via an MDPromptPay Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.

Use of Suppliers

In some cases MDPromptPay may use vendors contracted by MDPromptPay to collect, use, analyze and otherwise process information on its behalf. It is MDPromptPay's practice to require such contractors to handle information in a manner consistent with MDPromptPay's policies.

Cookies and Other Technologies

We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on MDPromptPay Web sites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as clickstream data. MDPromptPay or others on MDPromptPay's behalf may use this data to analyze trends and statistics and to help us provide better customer service.

Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called cookies. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some MDPromptPay pages use cookies, sent by MDPromptPay or its third party vendors, or other technologies to better serve you when you return to the Web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some Web sites may not work properly.

Some MDPromptPay Web sites also use other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across MDPromptPay's Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

If you turn off cookies, other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

Service Quality Monitoring

Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is MDPromptPay's general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.

Disclosures Required By Law

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Links to non-MDPromptPay Web sites

MDPromptPay Web sites may contain links to other Web sites. MDPromptPay is not responsible for the privacy practices or the content of those other Web sites.

Notification of Changes

This privacy statement was last updated on March 23, 2011. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.

Privacy Questions and Access

If you have a question about this statement or MDPromptPay's handling of your information, you can send an email to the MDPromptPay Web site coordinator. The email address for this is

If you wish to obtain a copy of particular information you provided to MDPromptPay, or if you become aware the information is incorrect and you would like us to correct it contact us at

Before MDPromptPay is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.

If you have questions or concerns regarding the site's privacy statement, you should first contact MDPromptPay directly to resolve your concerns.

This Web site is maintained by the MDPromptPay or one of its subsidiaries around the world.

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